I recently attended Adaptive Path's Service Experience Conference. At today's UXers I'll share some of my take-aways, including:
- What is "Service Experience Design" vs. "UX"?
- Methods for problem framing and other methods being used in SXD
- Take-aways from talks at the conference
And let's discuss how Service Experience Design can apply to all of us at Stanford!
-megan
Not able to make it to the GSB? Join UXers over Bluejeans via this link: https://bluejeans.com/357745225
NOTES
Thanks everyone for joining over Bluejeans!
Here the link to the innovation methods book I discussed:
"Innovating for People" book of methods (includes the three methods we covered: Abstract Laddering ("Why, How"), Problem Tree Analysis, Rose Thorn Bud)
And the textbook on Service design that I mentioned/quoted from:
http://thisisservicedesignthinking.com/
More Information: