Skip to content Skip to navigation

Service Experience Conference Take-aways

December 12, 2014 - 3:00pm to 4:00pm
Knight Management Center C223

I recently attended Adaptive Path's Service Experience Conference. At today's UXers I'll share some of my take-aways, including:

  • What is "Service Experience Design" vs. "UX"?
  • Methods for problem framing and other methods being used in SXD
  • Take-aways from talks at the conference

And let's discuss how Service Experience Design can apply to all of us at Stanford!


Not able to make it to the GSB? Join UXers over Bluejeans via this link:



Thanks everyone for joining over Bluejeans!

Here the link to the innovation methods book I discussed:

"Innovating for People" book of methods (includes the three methods we covered: Abstract Laddering ("Why, How"), Problem Tree Analysis, Rose Thorn Bud)

And the textbook on Service design that I mentioned/quoted from: